Returns & Exchanges
At Wholefood Merchants, we strive to ensure the highest quality for our organic and natural products. If you receive an item that is damaged, expired, or incorrect, our return policy is designed to provide a swift resolution within 14 days of purchase.
Contact Support
Send an email to our customer service team with your order number and a brief explanation of the issue regarding your wholefood products.
Provide Documentation
Attach clear photographs of the product, including the batch number and expiry date, to help our quality control team verify the concern.
Await Authorization
Our team will review your request within 48 hours to determine eligibility for a refund, replacement, or store credit based on food safety standards.
Receive Resolution
Once approved, your replacement will be dispatched immediately or a refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing